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SHIPPING

PRODUCTION TIMES

Ready made jewels will be shipped within 5 days once payment has been received. Made to order jewels have a production time of up to 5-15 business days, please see products description for more information.

NOTE: If a ready made jewel is ordered with a made to order jewel, the ready to made jewel will be shipped with the made to order jewel once ready.

DOMESTIC/AUSTRALIA SHIPPING

Free Australian standard shipping, for all orders of $50 AUD & over - 2-5 business days

Shipping within Australia is by Australia Post (signature on delivery). Delivery takes 2-5 days depending on your state. Each item posted comes with a tracking number and comes in a box. For all orders of $50 & under within Australia, a $7 flat rate will apply. 

EXPRESS DOMESTIC SHIPPING

Express shipping is $10 - 1-2 business days.

Please note: The shipping and delivery time does not include the production time. Lunalight pieces are handmade and can take up 10-15 business days to be crafted.

Please be aware that shipping may occasionally take longer due to errors with the postal service, weather and other circumstances out of our control. If your order has not arrived within 4 days please contact us so we can try to resolve the situation.

INTERNATIONAL SHIPPING

FREE for orders over $200, flat rate of $13.50

Shipping outside of Australia will be by Pack and Track with Australia Post, please allow 3-16 business days for your parcel to arrive, once your parcel has been shipped you will receive a confirmation email containing your tracking number. Should your package not arrive within this the time frame contact us.

IMPORT DUTY TAX

Overseas items will have a custom form attached with a description of your item and cost. Depending on the laws of your country you may be charged an import duty or tax if you goods are over a certain value. Please note, this is nothing to do with Lunalight or the postal charge your orders postage will be paid in full. This is another 3rd party charge which is arranged by your countries government. You will be responsible for all Import duties as we are unable to advise if you will be charged or of what cost as each case will vary.

LOST ITEMS

Lunalight Jewellery is not responsible for items that go missing or stolen packages within Australia and internationally. If an item does go missing, which is a very rare occurrence Lunalight Jewellery will lodge an investigation with the specific postal service and attempt to track it's location. Lunalight Jewellery is also not responsible for address' that are entered incorrectly, so please ensure you check all entered information at checkout.